Computer Technical Specialist - Level 2

As a member of our team at Smart Computers and Consulting, you will be responsible for providing outstanding customer service and technical support to end-users. This includes deskside hardware support, provisioning, installations, and upgrades for new user setups. You will configure and maintain laptops, collaboration applications, iPads, Chromebooks, and other technology to ensure optimal performance.

You will also provide technical support and hardware setup for remote users, including setup, troubleshooting, and maintenance. Additionally, you will manage and maintain printers, perform toner replacement,maintenance, and repairs, and regularly audit hardware inventory.

To ensure efficient operations, you will create and maintain support and process documentation and collaborate with other teams to resolve complex technical issues.

• Strong knowledge of Windows operating systems
• Experience with audio-visual/meeting room setup and support
• Experience with mobile devices, including iPhones and Android phones
• Experience with hardware inventory management
• Excellent customer service and communication skills
• Strong problem-solving and critical thinking skills
• Ability to work autonomously with minimal supervision

If you possess these qualifications and are looking for an exciting opportunity in a dynamic environment, we encourage you to apply to join our team at Smart Computers and Consulting.

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Computer Technical Specialist - Level 1

We are seeking a skilled and motivated individual to join our team as a Computer Technician Specialist at Smart Computers and Consulting. In this role, you will be responsible for providing technical assistance to computer system users, answering questions and resolving computer problems for clients in person, via telephone, or from remote locations. To succeed in this position, you must possess strong communication skills and be very teachable, as we are willing to train the right candidate.

As a Computer Technician Specialist, you will be expected to provide excellent customer service to our clients, addressing their needs with a professional and friendly demeanor. You will work on-site to complete repairs on a variety of different equipment, including installing and working with horizontal cabling systems, running network wires, and having knowledge of fiberoptic splicing would be a plus.

In addition to technical expertise, prior sales or customer service experience would be beneficial in this role. You must have a valid driver's license and good driving record, as you will use company vehicles to service off-site customers. Working Monday through Friday, you will also be expected to fulfill on-call hours as scheduled.

We offer a competitive salary based on your experience and qualifications. If you are a computer enthusiast who enjoys helping others and is looking to grow your technical expertise, we encourage you to apply for this exciting opportunity at Smart Computers and Consulting.

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Career Pathways into Information Technology Education.

If you are an elementary school student or high school student looking to get into an Information Technology Career. Please check out the Career Pathways on how to get started in the state of North Dakota.

‍General Information Technology Education - Statewide ND

Information Support and Services - Statewide ND

Network Systems - Statewide ND

Programming and Software Development - Statewide ND

Web and Digital Communications - Statewide ND

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